Refund policy

SplashSig Refund & Return Policy

Last Updated: June 2026

SplashSig: makes sure every item is made and inspected with care before shipping. We are committed to delivering high-quality products with free worldwide shipping.

Refund Eligibility

Refunds or replacements are only available under the following conditions:

The product arrives damaged or defective.
The customer receives an incorrect item (for example, a hoodie ordered but a T-shirt received).

Proof Required

To request a refund or replacement, customers must contact us within 7 days of delivery and provide:

Order number
Clear photos of the product received
Clear photos of the packaging (if applicable)
A brief description of the issue

Anti-Fraud Verification

To ensure fair processing and prevent fraudulent claims, SplashSig may request additional verification in certain cases. This may include:

A short video showing the product and the issue clearly
Additional photos or packaging details

This step is only used when necessary and helps us protect genuine customers and maintain product quality standards.

No Returns for Change of Mind

We do not offer refunds, returns, or exchanges for:

Change of mind after purchase
Incorrect size selection
Personal preferences or dissatisfaction unrelated to product quality
Incorrect shipping details provided by the customer

Please review all product details carefully before placing your order.

Quality Commitment

Incorrect or defective orders are extremely rare. Every item is carefully processed and inspected before shipment to ensure customers receive exactly what they ordered.